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Frequently Asked Questions

Browse the Ocean Sands frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In:     2:00 pm
Check Out:  10:00 am

Q: Do you require a security bond upon check-in?

We require a credit card imprint upon check in

Q: Is after hours check-in available?

After hours check in facilities are available. Please contact us prior to your arrival to make arrangements.

Q: Can I have a late check-out?

This is dependant on bookings and if there is someone checking in to the apartment.

Please contact Reception to see if this is possible. Late check out fees may apply.

Q: When do I have to pay a deposit?

At the time of booking your Credit Card will be charged $300 by Ocean Sands, except during high season where a 50% deposit is required at the time of booking. This total deposit is included in the total room price and does not include any additional charges or fees. The remaining balance is to be settled upon arrival at Ocean Sands Resort. Please note that a booking is only confirmed once the deposit has been received.

Q: What are the reception hours?

Monday to Friday: 9:00am - 5:00pm

Saturday: 9.00am - 12:00pm

Sundays & Public Holidays: CLOSED

Q: Can I book theme park tickets at reception?

Yes you can book all major theme parks and attractions through our reception

Q: When is High/Low Season?

High season is the school holiday periods. Low season is the rest of the year.

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

We have free WiFi internet available at Ocean Sands, please contact reception for more details.

Q: What facilities do you have?

  • Gym
  • Sauna
  • Spa
  • Tennis Court
  • Steam Room
  • Indoor Pool
  • Outdoor Pool
  • BBQ Area

Q: Is there car parking available?

We have secure undercover parking available.

Q: Is all linen provided?

Yes all linen is provided during your stay at Ocean Sands

Q: How often are the rooms serviced?

Rooms are serviced every 7 days during your stay

Q: Is the pool heated?

The indoor pool is heated

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Main Beach?

Surfers Paradise is less than 10 minutes drive

We are located right in the heart of Main Beach

Q: Are there shops or restaurants nearby?

There are shops & restaurants just steps outside the door, right on Tedder Avenue

Q: Is there public transport nearby?

There is public transport right outside the front door to all major destinations on the Gold Coast.

Q: What local attractions are in the area?

Sea World is only 20 mins walk & less than 5 mins by car.

Other theme parks include Wet'n'Wild, Movie World, White Water World & Dreamworld which are 20 - 30 mins drive.

Q: How far away is the race track?

The Gold Coast 500 race track is right at the end of the road.

Q: Where can I buy groceries locally?

Local grocery store is only a 2 minute walk

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