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Frequently Asked Questions

Browse the Ocean Sands frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check In is at 14:00:00 (2pm)
Check Out 10:00:00 (10am)

Q: Do you require a security bond upon check-in?

We require a credit card imprint upon check in

Q: Is after hours check-in available?

After hours check in facilities are available. Please contact us prior to your arrival to make arrangements

Q: Can I have a late check-out?

This is dependant on bookings and if there is someone going into the apartment.

Please contact Reception to see if this is possible.

Late check out fees may apply

Q: When do I have to pay a deposit?

eTourism Holidays, our booking agent, will take an 11% deposit at time of booking when booking online. This will be deducted from your total tariff.

Ocean Sands will take also take a  deposit equal to $300 per week or part thereof in low season and $500 per week or part thereof in mid and high season.

Q: What are the reception hours?

Monday to Friday: 9am - 4.30pm

Saturday: 9.00am - 11.30am

Sundays & Public Holidays: 9.00am - 10.30am

Q: Can I book theme park tickets at reception?

Yes you can book all major theme parks and attractions through our reception

Q: When is High/Mid/Low Season?

SEASON DATES

LOW SEASON

01/03/16  24/03/16
29/03/16  30/06/16   

 05/07/16 15/09/16
11/10/16  20/10/16
24/10/16  23/12/16
16/01/17  28/02/17

MID SEASON

25/03/16  28/03/16
21/10/16  23/10/16
09/01/17  15/01/17

01/07/16 04/07/16

16/09/16 10/10/16

HIGH SEASON

23/12/16  08/01/17

 

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

We have internet available at Ocean Sands supplied by iRooms, please contact reception for more details

Q: What facilities do you have?

  • Gym
  • Sauna
  • Spa
  • Tennis Court
  • Steam Room
  • Indoor Pool
  • Outdoor Pool
  • BBQ Area

Q: Is there car parking available?

We have secure undercover parking available.

Q: Is all linen provided?

Yes all linen is provided during your stay at Ocean Sands

Q: How often are the rooms serviced?

Rooms are serviced every 7 days during your stay

Q: Is the pool heated?

The indoor pool is heated

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Main Beach?

Surfers Paradise is less than 10 minutes drive

We are located right in the heart of Main Beach

Q: Are there shops or restaurants nearby?

There are shops & restaurants 2 steps outside the door, right on Tedder Avenue

Q: Is there public transport nearby?

There is public transport right outside the front door to all major destinations on the Gold Coast

Q: What local attractions are in the area?

Sea World is only 20 mins walk & less than 5 mins by car

Other theme parks include White Water World & Dreamworld which are 20 mins drive

Q: How far away is the race track?

The GC600 race track is right at the end of the road

Q: Where can I buy groceries locally?

Local grocery store is only a 2 minute walk

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